Refund policy

01Eligible Returns

Please submit your request within 14 days of the “Delivered” date shown on the carrier's tracking information.

Sale items, limited-edition items, and made-to-order items are also eligible for review when there is a product defect or an incorrect shipment. A return request is subject to review and approval.

02Return Conditions

Opened items: reviewed individually

If a defect or missing contents are discovered after opening, we assess the request individually based on the type of product and the nature of the issue. Opening an item does not automatically mean that the return will be approved or rejected.

Non-Returnable Cases

Returns or exchanges cannot be accepted in the following situations:

• Returns due to personal reasons, such as an order mistake, change of mind, or differences from the product image
• Items that have been used or damaged by the customer after delivery
• Minor damage to outer packaging during shipping when the contents are unaffected
• More than 14 days have passed since the “Delivered” date shown on the carrier's tracking information
• The issue cannot be verified because required photos or information have not been provided

03How to Submit a Return Request

1. Open your account

   Click the Return Request button on this page or the profile icon in the store menu.

2. Enter your email address

   Enter the email address used for your order in the Email field and click Continue.

3. Check your email for the verification code

   Open the email sent from our store and copy the 6-digit verification code.

4. Enter the verification code

   Return to the store and enter the code to log in.

5. Select the order

   Open the order you want to return and click Request Return.

6. Choose the item or items

   If your order includes multiple items, select the items you want to return.

7. Select a reason and add details

   Choose a return reason and add a note if needed. Clear photos are required to verify the reported issue. Please provide enough information and cooperate with any additional photo requests.

8. Submit the return request

   Check the details and click Request Return to submit your request.

9. Check your email for our decision and instructions

   Once your request is approved and a return shipment is required, we will email you the return instructions and a shipping label.

04Return Shipping & Refunds

For an approved return due to a defective item or incorrect shipment, we cover the return shipping cost. We will provide the return method and instructions after approval.

When a return shipment is required, a refund will be issued after the returned item is received and inspected.

05TCG Market Price Fluctuations

Due to the nature of the Trading Card Game market, product prices may fluctuate frequently because of promotions, currency fluctuations, market conditions, or other factors. The price at the time of your order is final.

A price decrease after purchase does not qualify an item for return or for compensation through a partial refund, points, discounts, or another price adjustment.

For unshipped orders, cancellation requests may still be made within the eligible 24-hour period under our Cancel Policy. A price change does not extend that cancellation period.

06Fraud Prevention

All items are recorded and photographed before shipment. If we detect fraudulent activity, refunds will be denied and account access may be restricted.

Examples include:

• Item switching
• Intentional damage
• Malicious return attempts

In serious cases, we may report such incidents to payment providers or relevant authorities.

07Questions?

For general questions about returns, please email info@omotenashitcg.com. To submit a return request for a delivered item, please use the Return Request button and your account.